![]() ![]() (2) Why were products not manufactured to spec? Because an error occured when the specifications were written down by the lead manufacturer and sales person. ![]() (1) Why are customer dissatisfied? Because the manufactured products were built to a specification which was different to what the customer expected and paid for. Start with the problem statement: Customers have been dissatisfied with the quality of products being shipped to them. One of the reasons that the 5 whys approach has become widely adopted and accepted is that it is incredibly simple.Īs you have probably gathered or already know, the process begins with asking why something happened, and then asking why 2-4 more times - or as many as it takes to get top the root cause.Īn example of this 5 why root cause analysis may look like for a manufacturing company seeking to understand why customers have been giving products a low satisfaction or 'NPS' rating. One of the most common and well-known techniques of root cause analysis is the 5 whys. Uncovering the root cause when one of these moving pieces goes wrong is critical to ensuring you deliver a better product or project next time.Īll of these industries can use these examples and frameworks for guiding their root cause analyses. The root cause analysis examples below are all generally applicable to root cause analyses across any industry which uses root cause analysis to uncover issues including construction, manufacturing and healthcare.Īll of these industries have a deep focus on safety and quality, and on delivering projects with many moving pieces. So what are the techniques and procedures involved with root cause analysis - and which example is most applicable for you? Applying and implementing what was learnt through the discovery process to the issue at hand and potentially other issues to in order to prevent future occurrences and improve performance.Understanding and analysing how this root cause can be fixed, and what we can learn from this root cause.While solving a superficial symptom can be pretty straight forward, solving a root cause requires proven principles and methodologies with the goal of: In addition to requiring a slightly more long-term mindset, root cause analysis does require and involve some very intentional steps, techniques. While the easier short term solution in the above root case analysis example might simply be to replace your tires, the better medium and long term solution is to discover the underlying problem and solve it.Įven so, many people, humans and companies suffer from a short term mindset, which leads to treating symptoms and leaving the root cause to persist.
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